Here's the updated FAQ for AmeliaLondon.uk, translated into British English, with the specified email address and store name.

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Frequently Asked Questions (FAQ)

 

If you have a question about your parcel, we've put together a list of frequently asked questions here. We hope you find them useful! If not, feel free to contact us.

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1. How long will it take to receive my order?

 

The average delivery time for our parcels is 8-12 business days. We're a company that cares about the environment and wants to do our part to make the world a better place. When we reach our minimum order quantity, we dispatch all orders at once. We hope you understand and want to help us make a difference.

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2. How can I track my order?

 

Once your order has been dispatched, you'll receive a tracking number that allows you to track your parcel online on our tracking page. Please also check your junk mail folder, as our emails can sometimes end up there. It may take a few business days for the Track & Trace system to become active.

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3. 10 business days have passed and I still haven't received my parcel?

 

We're sorry this has happened... Have you checked the Track & Trace code? Sometimes parcels can be held up at customs. Please wait another 3 days. We apologise for the inconvenience, but in 99% of cases, the parcel will still be delivered. Have you waited 5 business days plus another 3 days? Then please contact us and we'll find a solution together.

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4. Can I cancel or change my order?

 

You have the option to cancel your order up to 1 hour after completing it. To do so, simply send an email to info@amelialondon.uk. Unfortunately, after this period, cancellation is no longer possible as the order will already be in our system and being prepared for dispatch.

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5. Do you offer refunds or exchanges?

 

We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, please contact us within 30 days of receiving your order to arrange a refund or exchange.

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6. What payment methods do you accept?

 

You can securely pay with PayPal and credit card (Visa, Mastercard, American Express), Apple Pay, and Google Pay.

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7. How can I contact customer service?

 

You can contact our customer service by email or phone. You can reach us by email at info@amelialondon.uk or by phone at +1 (888) 806-6508. You'll also find our contact details on the "Contact" page of our website.

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Most questions have already been answered here, so you shouldn't need to contact us! Of course, if you can't find the answer to your question, you can always contact us.

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Contact Information for AmeliaLondon.uk (a trading name of PRADO WOLF LLC):

 

Registered Agent Address: 1209 MOUNTAIN ROAD PL NE, STE R, ALBUQUERQUE, NM 87110, USA Email: info@amelialondon.uk Phone Number: +1 (888) 806-6508 Company Name: PRADO WOLF LLC (trading name AmeliaLondon.uk)

 

Customer Service Hours:

 

• Monday - Friday: 09:00 - 18:00

• Saturday: 09:00 - 17:00

• Sunday: Closed

We aim to respond to your email within 24 hours